All products that have a surcharge are sold on an exchange basis. If you do not send us your exchange product, we will not refund the surcharge to you.
Once you have shipped your product to us, we or a third party will then evaluate whether your product is serviceable and can be refurbished for resale. If the product can be refurbished, we will refund the surcharge to your card. If your product is not in a suitable condition for refurbishment, one of our sales representatives should be in contact with you to discuss the options available. In this case, only part or none of the surcharge may be refundable. Note, during busy periods it can take up to 4 weeks to refund the surcharge.
If you have any further questions please contact us via [email protected] or +44(0)2476 386 903